Email and Chat Support

Our team is equipped with the necessary skills to provide proactive customer engagement through email and chat support and make the sales and customer service process more user-friendly and we can assure we can respond at a rapid rate.

RESPONSIBILITIES

  • Prioritize and process customer orders and requests submitted by email, live chat or instant message
  • Monitor Database and Reports Ensures Accuracy of customer’s requests (Bookings, Information Verification, Account lookups)
  • Research account activity and notes
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback