Customer Service Representatives

Every person in our call center is part of an inbound customer service team fully cognizant of how crucial your acquisition and retention goals are. We train our call center agents to treat customers with the understanding, respect, and diligence you would require of the employees of your own business. We ensure an exceptional customer experience that meets customer expectations every time and at every touchpoint of the customer lifecycle. We focus on a prompt response and first response resolution to up the customer satisfaction level. We offer state of the art live chat support to our clients. It helps you to boost the conversion rate and has a huge impact on the client experience.

RESPONSIBILITIES

  • Provide after hours support
  • Handle event registration and booking
  • Retention and cancellation of customer accounts, orders or services
  • Answer general inquiries by customers
  • Handle customer complaints
  • Tracking and processing customers orders
  • Email and chat support
  • Answering billing inquiries