Technical Customer Support Services

Our TCSR’s are flexible, courteous, effective and are expected of today’s corporations. Our experienced TCSR  understands that tech support is not just about providing consumers with solutions to their existing problems, but also about proactively digging up answers to problems they are not aware of.

RESPONSIBILITIES

  • Troubleshooting issues
  • Diagnosing and identifying concerns
  • Software & Mobile app support and walkthroughs
  • Software troubleshooting with the customer
  • Providing timely and accurate customer feedback
  • Managing multiple cases at one time
  • Explain technical details to customers using simple terms